Privacy policy

Last updated: 27 October 2026

This Privacy Policy explains how The Palace Perfumes (thepalaceperfumes.com) collects, uses and protects your personal information when you visit our website or buy from us.

1. Information we collect

Personal details: name, email address, phone number, and billing and delivery address.
Order information: products purchased, order history and payment status. Card payments are handled by our secure payment providers; we do not store full card numbers.
Device information: IP address, browser type and how you use the website.
Messages: anything you send to our team.

2. How we use your information

To process payments and deliver orders; to send order and delivery updates and answer your questions; to improve our website; to prevent fraud; to send marketing emails where you have agreed to receive them; and to meet legal obligations.

3. Who we share it with

We share only what is needed with service providers who help us run the store, including Shopify, payment providers, delivery couriers, and analytics and advertising partners. We do not sell your personal information for money. You can manage advertising data sharing on our Your Privacy Choices page.

4. Cookies

We use cookies and similar technologies to run the store, remember your preferences, understand website traffic and support advertising. You can control cookies in your browser settings and through any privacy choices shown on our website.

5. Security and retention

Our store runs on Shopify, and we use trusted providers to protect your information. No online system is completely secure, but we take reasonable precautions. We keep information only as long as needed for our business and legal obligations.

6. Your rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, receive a copy of it, object to certain uses, and unsubscribe from marketing at any time. To make a request, email hello@mypalaceperfumes.com. See also the Shopify Privacy Portal.

7. Children

Our website is not intended for children, and we do not knowingly collect their personal information.

8. Third-party links

Our website may link to other websites, which have their own privacy policies.

9. International transfers

Your information may be processed or stored outside your country by Shopify and our service providers, subject to applicable data protection requirements.