Refund policy

Last updated: 27 October 2026

Returns within 14 days

You can return a fragrance within 14 days of delivery if it is unopened, unused and still sealed, in its original box and packaging. Because perfume is a personal-care product, we cannot accept returns of bottles that have been opened, sprayed or unsealed, unless the item was damaged or incorrect.

How to return

Email hello@mypalaceperfumes.com with your order number within 14 days of delivery. We will reply with return instructions. Please do not send items back before we have confirmed your return.

Damaged or incorrect items

If your order arrives damaged, faulty or is not what you ordered, contact us as soon as possible with your order number and a photo. We will replace it. This applies whether or not the box has been opened.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds go back to the original payment method. For orders paid by cash on delivery, we will contact you to arrange the refund. Your bank may need a few extra days to show the refund.